Been Scammed? We Can Help

Australians lost $2.18 billion to scams in 2025. That's not a typo — billions, with a B. Scams have evolved far beyond the obvious Nigerian prince emails. Today's scammers use sophisticated social engineering, convincing fake websites, spoofed phone numbers, and remote access tools to steal money, data, and identities. If you've been caught up in one, you're not alone, and you're not stupid. These criminals are professionals, and they're very good at what they do.

At iFix Electronics, we help scam victims pick up the pieces. We've been doing this work for over 16 years on the Central Coast, and in recent years, scam recovery has become one of our busiest services. We see the aftermath every week — terrified retirees who gave remote access to their computers, small business owners who clicked a phishing link, and everyday Australians who've had their email, banking, or social media accounts hijacked.

The Scams We See Most Often

Remote Access Scams

You get a call from someone claiming to be from Telstra, Microsoft, the NBN, or your bank. They convince you to install AnyDesk or TeamViewer, then take control of your computer to access banking, install keyloggers, and steal everything they can.

Phishing & Fake Websites

You're tricked into entering login details on a convincing replica of your bank, MyGov, Australia Post, or a toll company. Once they have your credentials, they drain accounts, change passwords, and lock you out.

Investment & Crypto Scams

Lured by promises of high returns, victims don't realise they've been scammed until they try to withdraw their "profits" and discover the platform was fake. These often involve trading apps that are actually spyware.

Romance Scams

Emotional connections built over weeks or months are exploited. Victims send money, gift cards, or cryptocurrency to someone they believe they're in a genuine relationship with. The emotional damage compounds the financial loss.

What We Do

Breach Analysis

We assess every device you've used — checking for remote access software, keyloggers, screen recorders, malware, email forwarding rules, and credentials exposed in known data breaches.

Account Recovery

We systematically work through compromised accounts — email, banking, social media, MyGov, Medicare — changing passwords, enabling 2FA, and revoking unauthorised access.

Virus & Malware Removal

We remove any remote access tools, spyware, keyloggers, or other malicious software the scammer installed. Thorough scans confirm nothing is hiding in startup processes, browser extensions, or scheduled tasks.

Security Hardening

We set up a password manager, enable two-factor authentication everywhere, configure browsers to block malicious sites, and set up proper backup systems so you have a safety net going forward.

How the Process Works

Initial assessment — Bring your devices into our Erina workshop, or call us to discuss your situation. We understand the scope of the breach — what happened, when, and which devices and accounts were involved.
Secure your accounts — We systematically lock down compromised accounts, change passwords, enable two-factor authentication, and revoke unauthorised access.
Clean your devices — We scan and remove all malicious software, remote access tools, keyloggers, and backdoors from every affected device.
Harden your security — We set up password managers, configure browser security, enable 2FA everywhere, and establish proper backups.
Report and recover — We provide guidance on reporting to Scamwatch, ReportCyber, IDCARE, and your bank's fraud department, and help you document the evidence clearly.

We take the time to explain everything in plain language. Many of our scam recovery clients are understandably shaken, and part of our job is to be patient, thorough, and reassuring. There's no judgement here — just practical help to get you back on your feet and protected against future attacks.

If you've been scammed, the most important thing is to act quickly. The sooner you secure your accounts and clean your devices, the less damage the scammers can do. Book a consultation online.

Frequently Asked Questions

What should I do immediately if I've been scammed?

First, contact your bank to freeze or reverse any transactions. Change your passwords on any compromised accounts from a different, clean device. Do not delete any messages or evidence. Then bring your devices to us for a full breach analysis — we'll assess the damage and start securing everything.

Can you recover money lost to a scam?

We can't directly recover funds — that's a matter for your bank and law enforcement. However, we can help you document the breach thoroughly, which strengthens your case with your financial institution and the police. We also ensure scammers no longer have access to your accounts or devices.

How do you check which of my accounts have been compromised?

We perform a full breach analysis across your email addresses, phone numbers, and known accounts. This includes checking data breach databases, reviewing account recovery settings for tampering, checking for unauthorised forwarding rules in email, and scanning your devices for remote access software or keyloggers.

Can you remove viruses or spyware installed by scammers?

Yes. Many scams involve installing remote access tools like AnyDesk or TeamViewer, or malware that logs your keystrokes and sends data to criminals. We scan and clean your devices thoroughly, removing all malicious software and verifying that no backdoors remain.

Do you help with reporting scams to authorities?

We provide guidance on reporting to the ACCC's Scamwatch, ReportCyber (Australian Cyber Security Centre), IDCARE for identity theft, and your bank's fraud department. We can help you document the evidence clearly, which makes the reporting process smoother and more effective.